Do we lab test our products?

All empire extracts products are regularly tested in independent laboratories to ensure 99+% in purity. Lab reports available on request.

How do I know when my order has arrived?

Every order comes with a separate email notification, one for the shipping that will include your tracking info, and another that will notify you that it has been delivered. Also, drivers typically ring the bell when the drop the package off.

Do You Ship on Weekends?

We do not ship on weekends.  All orders place after the 3PM cutoff on Friday and during weekends will be shipped out on Monday for overnight delivery on Tuesday.

How fast do I get my order?

We provide next business day shipping, on orders placed before 3pm Monday-Friday.  All orders need to be PAID before they can be fulfilled and sent out.  All orders place after 3pm Friday and during the weekend will be sent out the following Monday.  Unpaid orders will be cancelled after 48…

Is My Order Guaranteed to be Delivered Next Day?

We strive to meet exceptional standards in next day delivery, however, because overnight shipping is such a small window of time to work with, there can be unforeseeable elements that can cause delays such as weather, traffic, road construction, and other elements out of our control.  Because of this, we…

Refund Policy

If you have an paid order that has not been shipped out yet and you need to cancel,  please contact us immediately so we can stop the order and issue a refund. Please note, that refunds can take 2-3 business days to process. All transactions are final for orders that…

Can I Have My Friend Pay The Order For Me?

For security reasons,  you, the patient, must be the one submitting payment for your order.  If we see a payment from someone else, we will have to flag your order and get in contact with you.  This could delay the processing of your order.
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